Privacy Policy

Last Updated on 18 Jan, 2024

Roo-pe is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Roo-pe Website & application ("App") and services.

This privacy policy (hereinafter referred to as the "Policy") is issued in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable guidelines from the Reserve Bank of India (RBI). It outlines the practices followed by Roo-pe (hereinafter referred to as "Roo-pe," "We," "Us," or "Our") and its affiliates regarding the collection, use, storage, disclosure, and protection of information collected from users (hereinafter referred to as "You," "Your," or "User") via Our website (www.instapai.site) and mobile application Roo-pe (together referred to as the "Platform").

By accessing or using the Platform and voluntarily providing Us with Your information, you acknowledge and agree to the terms set forth in this Policy. If You do not agree to these terms, please refrain from using the Platform.

1. Information We Collect

a. Personal Information

When you use the Roo-pe App, we may collect the following personal information:

• Name

• Date of Birth

• Contact details (email address, phone number)

• Address

• PAN Card details

• Aadhaar Card details

• Bank account and transaction details

b. Non-Personal Information

We may collect non-personal information such as:

• Device details (model, operating system, unique device identifiers)

• Usage data, including how you interact with the App

c. Third-Party Data

If you use the Roo-pe App to apply for loans or credit cards, we may collect additional information from affiliated banks or NBFCs, such as application status or approval outcomes.

1.5 Cookies and Tracking Technologies

• Information collected through cookies, web beacons, and similar technologies to enhance your user experience.

2. How We Use Your Information

• We use the collected information to:

  • Provide and improve our EMI calculator and monthly expense planning features.

  • Offer personalized credit card recommendations and offers.

  • Communicate with you about updates, offers, and promotions.

  • Ensure the security and proper functioning of the Platform.

3. How We Share Your Information

• We respect your privacy and ensure that your information is shared only in the following circumstances:

  • With trusted third parties for providing credit card offers and related services.

  • When required by law or to protect our legal rights.

  • To comply with regulatory requirements or address fraud prevention.

  We do not sell or share your financial planning data (e.g., inputs in the EMI calculator or expense planner) with advertisers or third parties for marketing purposes.

4. Data Retention

We retain your information as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Personal data is deleted upon request unless required by law or for ongoing financial transactions.

5. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your information. However, no transmission over the internet or storage method is completely secure. You are encouraged to take precautions when sharing sensitive data online.

6. Your Rights

You have the right to:

• Access and review the personal information we hold about you.

• Request corrections to your data if it is inaccurate or incomplete.

• Delete your account and associated data, subject to legal and regulatory requirements.

• Opt-out of non-essential communications by contacting our support team.

To exercise these rights, contact us at care@instapai.site

7. Cookies Policy

Cookies are small data files stored on your device to enhance user experience. You may choose to decline cookies, but doing so might limit certain features of our Platform.

8. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. Updates will be communicated via the Platform.

10. Contact Us

If you have any questions or concerns about this Policy, please contact us at:

care@instapai.site

11. Grievance Redressal

For grievances regarding your data, please contact our Grievance Redressal Officer (GRO):

Name: RK Parihar
Email: grievance@instapai.site

Please allow us 48 hours to process your request.

12. Phishing Awareness

We do not request sensitive information via email, OTP or Phone calls. Be cautious of phishing attempts and report suspicious emails to us.

13. Governing Law and Dispute Resolution

This Policy is governed by Indian laws. Disputes will be resolved as per the terms outlined in our ‘Terms & Conditions’.

14. Applicability of Local Laws

This Policy is applicable only in India. Roo-pe is not responsible for compliance with local laws outside India.

By using our Platform, you consent to the terms of this privacy policy.